Return & Refund Policy

Last updated: August 2026

At Ever Mode, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unworn, unwashed, and unused.
• Have all original tags attached.
• Be returned in its original packaging whenever reasonably possible.
• Be free from perfume, makeup, deodorant marks, stains, pet hair, or any other signs of wear.

We reserve the right to refuse any return that does not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

• Sale or clearance items (where permitted by law).
• Items marked as non-returnable.
• Earrings and other hygiene-sensitive items once opened or used.
• Products that have been worn, washed, altered, damaged, or are not in their original condition after delivery.

How to Request a Return

To request a return, please contact us within 14 days of receiving your order by emailing evermodeofficial@gmail.com and include:

• Your order number.
• The item(s) you wish to return.
• The reason for your return (optional).

Once your request has been approved, we will provide you with instructions for returning your item.

Returns sent without prior approval or without a valid return request may be refused and returned to the sender at the sender's expense.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or an incorrect item was received.

We strongly recommend using a tracked shipping service, as Ever Mode cannot be held responsible for returns that are lost or damaged during transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds are typically processed within 10 business days after the returned item has been inspected. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Any shipping charges paid at the time of purchase are non-refundable, unless the return is due to our error, a faulty product, or where otherwise required by applicable law.

If a returned item shows signs of use beyond what is necessary to inspect its nature, characteristics, and fit, Ever Mode reserves the right to reduce the refund amount accordingly, in accordance with applicable consumer laws.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photographs of:

• The item.
• The packaging.
• The shipping label (if applicable).

We will assess the issue and arrange an appropriate solution as quickly as possible.

Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a return, please contact us:

Email: evermodeofficial@gmail.com

We aim to respond to all enquiries within 1–2 business days.